Special topics glossary for Service in retail
Click and Collect
This term describes purchases made by clicking on items in an online shop, where the buyer, instead of having the goods sent to his or her home, chooses the option to pick up their order at the store. As a part of multichannel retailing, this form of shopping offers consumers the possibility to combine an online shopping experience with the advantages of stationary retail, such as personalised sales advice.
Tante-Emma-Laden (Corner store)
Literally “Aunt Emma’s shop”. In the German-speaking world, this refers to a small, owner-run retail business where food and everyday products (fast-moving consumer goods, FMCG) are sold, similar to a traditional corner store. Tante-Emma-Läden were very common into the 1960s. With the introduction of modern merchandising concepts such as supermarkets, superstores, hypermarkets and discounters, many of these businesses were forced to close. Today, they are almost exclusively found in rural areas, where they supply the local population with goods for everyday needs. See also convenience store. In a figurative sense, the term now stands for a shop where healthy personal relationships are maintained between the shop operator and the customers and where excellent service is a priority.